We have introduced a number of measures to our business to be COVID-19 compliant/aware.
We would ask everyone that visits to be patient to our staff – this is not the same business that closed back in March and we are all trying our best to make your outing as safe, as comfortable and as enjoyable as possible. We have been forced to make a lot of changes to ensure the future of this business.
ENTRANCE & TICKETS
As you will see when you arrive we have changed the entrance quite a lot. Access to the toilets is now available from the entrance and not the cafe. Each family will need to queue with social distancing in mind – this may well end up that queuing will be in the car park, so you will need to take extra care if this is the case. There is a new sign just before the level crossing gates which you will need to read before coming in. We will encourage card payments as much as possible – there is no minimum spend by card. As always if the white level crossing gates are shut, please do not open them. They have been shut by a member of our staff for your safety. During school holidays we recommend advance booking.
We have installed glass screens in our carriages, giving separate compartments for families. The guard will shut the carriage door once you have sat down. The guard will then open it again when the train has stopped – please do not touch the door unless absolutely necessary. The handles will then be wiped down with antibacterial spray after each journey. When Perrygrove is closed the carriages will be given a deep clean on a daily basis.
The café will be open. All hot drinks will be in take away cups. Again card payments are preferred. Anyone over the age of 11 wear a mask when you enter our cafe, unless you are exempt.
Access to the toilets has changed – you no longer go through the café and along the corridor.
There are sanitizing stations by the treehouses and Foxy Hollow. Please ensure your hands are sanitized before and after use. The indoor village will remain closed, therefore there will be no treasure hunts available.
Depending on what day you visit, you will notice that some of the staff will be working in close proximity to each other. Some of our staff are related and from the same household, so we have tried to keep these together as much as possible. We have under taken in-house risk assessments and training for all of our staff.